Atrium terms

These terms apply when you use Atrium, the COHO app store and are effective from 8th October 2026. They work alongside our terms and conditions, subscription terms, data processing agreement, privacy policy, and acceptable use policy. You accept these terms when you first open Atrium. If anything in these terms conflicts with our other terms, these terms win for anything to do with Atrium. Our data processing agreement still wins for anything to do with handling personal data on your behalf.

Who these terms are between

These terms are between you, the COHO account holder, and Company For Life Ltd, trading as COHO (“we”, “us”). Company number 12078021, registered office COHO @ The Kiln, 2 Copenhagen St, Worcester, WR1 2HB.

Atrium is for business use only

Atrium is for landlords, letting agents and property managers using COHO in the course of their business. By using Atrium you confirm you are acting for business purposes.

You must not use Atrium to sell or offer apps to tenants or residents, or to anyone acting outside their business.

The types of app in Atrium

Each app’s listing tells you which type it is.

COHO apps are built and hosted by us. They are part of our service, and our terms and conditions apply to them in full.
Third-party apps hosted by COHO are built by other developers and run on our infrastructure. The developer has no access to your data in our environment.
Third-party apps hosted by the developer are built and run by other developers on their own systems. They connect to your COHO account through our API.
Private apps are apps you build for your own organisation. You can also share them with other COHO organisations you choose. See “Private apps” and “Sharing a private app” below.

Who you are buying from

When you buy a paid app or in-app purchase in Atrium, you buy it from us. We bill you, and we pay the developer.

The right to use a third-party app comes from the developer’s licence terms, shown on the listing. If a developer doesn’t provide their own, the Atrium standard app licence applies. You accept the licence terms when you install the app.

Installing an app and your data

When you install an app, the listing and the install screen show you what data the app can access (“permissions”). By approving those permissions, you instruct us to give the app access to that data. This is one of your documented instructions under our data processing agreement.

The install screen also shows who provides the app, links to its licence terms and to the Atrium standard app data processing agreement, and asks you to agree to them before you connect. We keep a record of who agreed, when, and to which versions.

For third-party apps:

the developer is not our sub-processor. Your relationship with the developer about your data is directly between you and them;
the developer agrees to the Atrium standard app data processing agreement with you when you install their app. It sets out how they must handle your data;
the developer’s own privacy policy, linked from the listing, explains how they use personal data;
you’re responsible for having a lawful basis to share the data, and for telling your tenants and others how their data is used, as you already are under our data processing agreement.

You can uninstall an app at any time. When you do, we stop the app’s access to your data straight away. The developer must delete your data as set out in the Atrium Standard App Data Processing Agreement.

Prices and billing

The price, billing basis (for example per month, per unit or per unit band) and any free trial are shown on the app’s listing before you buy.
Prices are shown excluding VAT. We add VAT at the current rate.
Paid apps are charged by calendar month, in advance. Your apps are billed together on one monthly Atrium invoice on the 1st of each month, for the month ahead. Payment is taken by card through Stripe.
If you install a paid app before the 15th of a month, we charge you for that month when you install it, on a separate Atrium invoice. If you install it on or after the 15th, the rest of that month is free, and your first charge is on the 1st of the next month.
If an app has a free trial, you’re not charged if you uninstall it before the trial ends. When the trial ends, the same rule applies from that date.
Apps priced per unit or by unit band are charged on your active units when the invoice is raised. Units you add during a month are charged from the next month.
Paid apps renew automatically each month until you cancel. You can cancel at any time. The app stays available until the end of the month you’ve paid for. We don’t refund part months, and nothing more is charged.
We’ll give you at least 30 days’ notice before the price of an app you already use goes up.
Private apps hosted by us are charged a monthly hosting fee, shown before you deploy one, on the same terms as paid apps. Private apps you host yourself have no hosting fee.
Use of our API and MCP server above your free allowance is charged in arrears, as one line for the previous month on your monthly Atrium invoice. Our AI Connector terms explain allowances and usage tiers.
If a payment fails, we may suspend your paid apps and private apps until it’s paid. See “Removing or suspending apps” for what happens to a suspended app.

In-app purchases

Some apps may offer add-ons or credits inside the app. These are always bought from us, never from the developer.

A one-off purchase is charged when you make it, on a separate Atrium invoice, by card through Stripe.
Anything bought inside an app can only be used in that app.

Refunds

Refunds are at our discretion. If an app is faulty or doesn’t do what its listing says, contact us and we’ll put it right or refund you.

Support

COHO apps: we provide support, in the same way and through the same channels as the rest of COHO.
Third-party apps: the developer supports their own app. Their support contact is on the listing.
Private apps: we support the Atrium platform your app runs on. We don’t support your app’s code or what it does.
Billing and Atrium itself: we handle billing questions and anything about how Atrium works, for every type of app.

Private apps

If you build a private app for your own organisation:

it’s your app. You’re responsible for what it does, the data it uses and its results;
our acceptable use policy applies to it;
it’s charged a monthly hosting fee (see “Prices and billing”);
we may set limits on the resources it uses;
we give no warranty for it, and we’re not responsible for any loss it causes;
you keep ownership of your code. You give us the rights we need to host and run it for you.

Sharing a private app

You can share a private app you’ve built with another COHO organisation by naming it in Atrium. That organisation can then see the app in its own Store and connect it.

When you share an app:

you are the app’s provider to the organisation you share it with. The Atrium standard app licence applies between you and them, unless you give them your own licence terms;
you agree to the Atrium standard app data processing agreement with them, as the app’s developer. It applies whenever your app processes personal data for them;
you’re responsible for supporting the app for them, keeping it secure, and making sure it follows our acceptable use policy;
you can’t charge them for the app through Atrium, and you must not use sharing to sell the app. If you want to offer it to other organisations commercially, ask us to list it publicly (see “Listing a private app publicly”);
you can share an app with up to 5 organisations. Beyond that, or if we think an app is being offered commercially, we may ask you to list it publicly or stop sharing it;
if we host the app, you pay the hosting fee. The organisations you share it with don’t.

You can stop sharing at any time. When you do, every connection the other organisation has to the app ends straight away, and you must delete their data as the Atrium Standard App Data Processing Agreement requires. If you archive the app, every share ends.

We’re not a party to the arrangement between you and the organisations you share with. We give no warranty for shared apps, and we may suspend or stop a share for any reason in “Removing or suspending apps”.

Using an app shared with you

If another COHO organisation shares a private app with you, it’s their app, not ours. When you connect it, you agree to its licence terms and the Atrium standard app data processing agreement with the organisation that shared it, as shown on the connect screen. The rest of these terms apply as they do to any third-party app.

The organisation that shared it can stop sharing at any time. If they do, your connection ends straight away and the app loses access to your data.

You can’t share an app that was shared with you.

Listing a private app publicly

You can ask us to list a private app in the Atrium Store for all COHO customers. To do that, your organisation becomes an Atrium developer for that app: your organisation’s owner, or an admin who confirms they have authority to act for your organisation, must accept the Atrium developer agreement and its addenda before we review the app.

From then on:

these terms still apply to your organisation as a customer, for using Atrium and the apps you install;
the Developer Agreement and its addenda apply to everything about the app you’ve listed. If they conflict with these terms on anything to do with that app, the Developer Agreement wins;
if we host the app, the private app hosting fee under these terms stops at the end of the month it’s listed, and the hosting fee under the Hosting Addendum applies instead;
organisations you’d shared the app with keep their connections. If the listed app is paid, they keep using it free for as long as they stay connected. If they disconnect and connect again later, they pay like any other customer.

Removing or suspending apps

We may suspend or remove an app, including private apps, or cut off its access to your data, at any time if:

we believe it’s a risk to security or to your data;
the developer stops supporting it or breaks their agreement with us;
the law requires it.

Where we can, we’ll tell you first. If we permanently remove a paid app, we’ll stop charging you for it, and we won’t charge for any period you couldn’t use it.

Suspended apps stop running, and lose access to your data, until the reason for the suspension is resolved. For a private app, we keep its code and data for 30 days after suspension. If the reason isn’t resolved within that time, we may delete them. If we suspend a paid app for a reason that isn’t your fault, we won’t charge you for it on the 1st of any month while it stays suspended.

Removed apps: if we permanently remove a paid app, we’ll stop charging you for it. If the removal isn’t because of something you did, and it happens before the 15th of a month, we’ll credit that month’s charge in full on your next Atrium invoice. If we permanently remove a private app, we’ll give you the chance to download its code first, unless the law or a security risk prevents it.

Our responsibility to you

Third-party apps are built and run by their developers. We check apps before listing them, but we don’t guarantee that a third-party app will be error free, will always be available, or will meet your needs. To the extent the law allows, we’re not responsible for loss caused by a third-party app.

We’re not responsible for:

indirect or consequential loss;
loss of profit, revenue, business or goodwill;
loss caused by private apps, including private apps another organisation has shared with you.

Our total responsibility to you under these terms, in any 12-month period, is limited to the Atrium fees you paid us in the 12 months before the event that caused the claim.

Nothing in these terms limits responsibility for death or personal injury caused by negligence, for fraud, or for anything else the law doesn’t allow us to limit.

Changes to these terms

We may update these terms from time to time. The effective date at the top shows when they were last changed. If a change materially affects you, we’ll tell you at least 30 days before it takes effect.

Law

These terms are governed by the law of England and Wales. The courts of England and Wales deal with any dispute.