Terms and conditions
These terms and conditions are effective from 3rd July 2025 and apply when you use COHO in any way whether as a property manager, tenant, guest, or other user.
By using the COHO website, app, or services, you agree to follow them.
Who we are
COHO is a service operated by Company For Life Ltd, registered in England and Wales (Company No. 12078021). Our office is at COHO @ The Kiln, 2 Copenhagen St, Worcester, WR1 2HB.
Other terms and policies that also apply
These terms and conditions are part of a wider set of policies. When you use COHO, you also agree to our privacy policy, acceptable use policy, and website terms of use.
If you’re on a paid subscription plan, our subscription terms will also apply.
If you purchase a one-off or ad hoc service, those are covered by these terms and not the subscription terms.
Tenants or guests using COHO agree to follow the acceptable use policy and privacy policy even if they are not managing properties or making payments.
Who can use COHO?
To use COHO, you must be at least 18 years old and legally able to enter into an agreement. You’re responsible for any activity that happens under your account, and you must keep your login details secure. If you think someone else might be using your account without permission, please let us know.
We may suspend or cancel accounts if we detect misuse, if the law requires it, or if you breach these terms.
How You Can Use COHO
You must use COHO in a lawful and responsible way, and follow the rules set out in our acceptable use policy.
This means you shouldn’t use COHO to break the law, harm others, interfere with our systems, or upload anything dangerous or offensive. You also must not try to bypass security or reverse-engineer any part of our software.
If you post content or upload files to COHO, you remain the owner of your content but you give us permission to use it to operate and improve the platform. This includes the right to store, display, copy, or share it.
We explain this in more detail in the acceptable use policy.
Services we provide
COHO provides a marketplace to help tenants find properties and to help property managers manage properties, people, and tenancies. We may also offer additional services that you can purchase separately.
From time to time, we may introduce new services aimed at different types of users or make third-party offers available. If we do, we’ll always make it clear whether you’re dealing with COHO or with another provider. While we choose our partners carefully, we’re not responsible for any issues that arise from using third-party services.
Subscriptions
If you sign up for a subscription plan, the subscription terms explain how billing and renewals work. These include details about unit pricing, fixed terms, and ending a subscription.
Additional services
COHO may offer additional, paid services from time to time. These services are optional and are not covered by any subscription.
When you request an ad hoc service, a contract is formed once we process or confirm your order or begin delivering the service. Unless otherwise stated, payment is due in full at the time of purchase.
Some services may rely on you providing accurate or timely information. If you fail to do so, we may be unable to deliver the service, and refunds may not be available.
Where a service involves third-party checks (such as credit or identity referencing), we are not responsible for delays or decisions made by those third parties.
Unless explicitly stated, ad hoc purchases are non-refundable. You should make sure a service is suitable before placing an order.
Limitations and legal responsibilities
COHO provides its services “as is,” and we don’t guarantee uninterrupted access or that every feature will always be available.
We’re not responsible for any loss of profit, data, or business as a result of using COHO. You agree not to make claims against us for indirect or consequential losses.
If you breach these terms or misuse COHO in a way that causes us loss or legal issues, you agree to compensate us for those losses and expenses.
Platform access and changes
We aim to keep COHO running smoothly and securely. We may occasionally need to update or change parts of the platform or pause it for maintenance.
We also reserve the right to remove or restrict access if we believe there’s a risk to others, if the law requires it, or if you’re misusing the service.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes related to them will be handled by the courts in that jurisdiction.
Contact Us
If you have any questions about these terms or anything else related to COHO, you can reach us at support@coho.life.
Changes to these terms
We may update these terms from time to time. If we make a significant change, we’ll let you know. By continuing to use COHO after we’ve made changes, you’re accepting the updated version.
