Tenant Management

Too many WhatsApp groups?

A tenant management toolset designed for high-intensity top-tier service businesses, made available to part-time landlords.

Unified communications with COHO Message Centre

Say goodbye to WhatsApp

All communications from tenants in a single place, available to all staff. No more needing to ask team members if they received an email, or add a new staff member to all WhatsApp groups.

Available on any device

A single COHO app for managers or tenants to handle everything, available on Android and iOS. Or for those who don’t want to download, everything can be accessed from PC, Mac, or mobile browsers too.

Broadcast messages

Send all, or groups of your tenants a message without repetitive copy and paste. Choose whether it’s one way (no reply) or two way (replies allowed).

Subject-based messages

Never lose an important message in a long stream of conversation again. On COHO you can concurrently have multiple conversation threads open for different topics, which can be closed and archived once completed.

Property manager focussed

Want to read a message out of hours without setting a tenants expectations of a response? COHO Message Centre only shows read receipts to managers. Manager responses all appear from the organisation, with only managers able to see which team member replied.

Tenant dashboard

Give your customers a clear place for them to view all of their information, from welcome packs, messages, tenancy agreements, and everything else. No more excuses of information being lost in emails, or not knowing where to find something.

Save time managing your properties

Boost your productivity. Start today!

Welcome packs

Create a welcome pack once, available to all current and future tenants.  Welcome packs can include files, videos, images, and text. All welcome packs will be in the tenants dashboard so there is never confusion where to go.

Duplicate across Portfolio, or Rooms
Welcome Pack pages can be created across the portfolio, and can cascade down to each property. Have something important to add? Add it in one place and it can be adopted for each property.

Pages, or just single lines
Sometimes a welcome pack requires a whole page, but sometimes it just needs a single line, like a WiFi code or an emergency number. Using COHO Welcome Packs you can choose the right format for your customers for each individual item.

Grow your portfolio

72% of COHO users grow their portfolio as a result of efficiency gains

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Units

Increase your occupancy

81.4% of COHO users experience fewer, shorter voids

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Occupancy

Tenant compliance

Not only Served, but Acknowledged! COHO will automatically serve the compliance documents for you, but it will also go one step further and request explicit acknowledgement. These items will remain available to all tenants in their dashboard, and will automatically be updated with any new records (such as a newly added Gas Safety Certificate) with zero extra effort from you.

Deposit Management
Store and share deposit registration information with tenants. Serve prescribed information and track what deposits you have registered.

Right to Rent
Take Right to Rent worries away. Store and track Right to Rent for your tenants. Be alerted when a tenant is due a follow-up check.

Tenant details

All information about a tenant in a single place.  COHO will let you store any information about the tenant for quick access, from contact details to next of kin.

Let tenants tell YOU who they are
When tenants sign up to COHO we ask them to give some optional information. 95% of COHO users provide information such as their occupation, interests, picture, and a short bio. This information can be invaluable to property managers wanting to understand who their customers are.

Store file, documents, and anything else
When there’s something you need to remember about a tenant but don’t know where to add it, COHO lets you store any information against a tenant that you want. This incredibly flexible system ensures nothing is ever lost between inboxes, drives, or anything else again.

Tenancy agreement management

Handle new and renewing tenancy agreements with ease without leaving the platform.

Built-in eSigning

Use COHO eSigning to create a seamless journey from proposal to signing. No need to leave the platform and reimport signed files, let COHO do all of the work for you.

Automatically include compliance documents

With COHO already tracking your Gas Safety, EPC, and other compliancy documents, it will automatically include these documents for signing in the tenancy agreement.

You will never forget to include a document, or accidentally include an old one again.

Guarantors too!

Decide whether guarantors will sign the same tenancy agreement or a separate deed of guarantee, and bring them in to the eSigning process too.

Store multiple tenancy agreement templates

Let COHO automatically fill in your tenancy agreements with the tenancy, tenant, guarantor, and even landlord information. Save templates and choose which one to use in future.

Automatic reminders of periodic tenancies

Let COHO track when a tenancy is moving into periodic, and decide whether to easily renew the tenancy agreement or let it run.

Occupancy dashboard

Real‑time views of every room and property: who’s in, who’s moving out, upcoming voids and overlaps. Perfect for staying on top of which place is harder to fill, and planning marketing pushes before gaps cost you money.

Inventory

Create detailed, photo‑rich inventories, share them with the tenant, and store them alongside the tenancy.

Ready to manage tenants with less hassle?

What is stopping you taking the first step towards the next phase of your business growth?

“One of the best things about COHO is it’s constantly adapting and it’s always done with the tenant’s best interest in mind.”

Olivia Maher

Cosi Living

Use our Instant Demo to take a “test drive” now in a fully working COHO account so you can really see if it works for you.