Privacy policy

This policy is effective from 3rd July 2025 and explains how COHO handles your personal data. It’s written to be clear and simple so you know exactly what we do and why.

By using the COHO website, app, or services, you agree to this policy.

If you have any questions about this policy, just email us at support@coho.life.

Our role under data protection law

COHO acts as a data controller when we collect and use your own personal information. For example, when you create an account, use the platform, contact our support team, or browse our website. We decide how and why that data is used, and we explain it in this policy.

However, if you’re a tenant or other individual whose data is entered into COHO by a property manager, then COHO is acting only as a data processor. That means we store and process that information on behalf of the property manager, who is the data controller in that situation. They decide what information to collect, how it’s used, and how long it’s kept. If you have questions about that data or want to exercise your rights, you should contact the property manager directly.

What we collect

We collect personal information in a few different ways.

When you create an account, we collect details like your name, email address, and password. When you use COHO, we store information about your organisation, the properties, tenants, and teams you manage, along with logs of your activity.

If you contact us for help or support, we’ll keep copies of your messages and correspondence.

We also collect some technical details automatically, such as your IP address, browser type, and which pages you visit. This helps us keep the service running smoothly.

Why we collect it

We only collect and use your data when we have a valid reason.

Most of the time, this is because it’s needed to provide the service you signed up for. That includes letting you log in, helping you manage your properties, sending invoices, or responding to support requests.

We also use data to improve COHO, fix bugs, and make sure the platform runs securely. In some cases, we may need to process your data to meet our legal obligations for example, for tax or fraud prevention.

Who sees your data

We never sell your data, and we keep it confidential.

Sometimes, we share it with trusted third parties who help us run COHO such as payment providers or cloud hosting services.

If you contact us for help, our support partners may also have access in order to respond effectively. In rare cases, we may need to share your information with regulators or law enforcement, but only when required by law.

If you choose to share data with others through COHO (for example, with property team members or tenants), then that data is visible to them as well.

Everyone we work with is bound by strict confidentiality rules.

Cookies and analytics

We use cookies to help the site run properly and understand how it’s being used.

We don’t use tracking cookies or share cookie data with advertisers. The only analytics tool we use is Google Analytics, which helps us understand general trends, like how many people visit the site or which pages are popular.

We don’t use cookies to identify individuals or follow you around the web.

You can manage or block cookies in your browser settings if you prefer.

Your rights

You have full control over your personal data.

You can ask us for a copy of what we hold, request corrections if something’s wrong, or ask us to delete your data entirely. You also have the right to object to certain uses, or to withdraw consent if you previously gave it. If you want to exercise any of these rights, just email us at support@coho.life and we’ll help.

How we keep data safe

We take data protection seriously. We store your data securely and use safeguards to prevent misuse or unauthorised access.

Where we use external tools or cloud services, we make sure they meet high security standards.

How long we keep it

We keep your data only as long as necessary, usually while your account is active and for a short period afterwards (for things like tax and legal compliance). We’ll delete or anonymise it when it’s no longer needed.

Changes to this policy

We may update this policy from time to time. If anything important changes, we’ll let you know.

Your continued use of COHO means you accept the current version of this policy.