Welcome to COHO
We’re still extending a warm welcome to Go Tenant customers, as always, however our discounted pricing and free migration offers have now come to an end.
Need a helping hand to get started?
Go Tenant customers are still able to use our Fast Track service to get a head start on COHO, and if you have saved a copy of your data we can use this to start your migration.
If not, our team will set up your COHO account for you. From setting up your properties to inviting all of your tenants, we can help you to be productive with COHO from day one.
Why wait?
Here are some answers to the most frequently asked questions from Go Tenant customers coming to COHO.
When you invite a property owner to COHO their “Owner dashboard” will allow them to see:
- A list of properties
- Any ongoing maintenance issues you have chosen to share with them, if any
- For a property, information about the latest compliance documents
- In a property, a summary of rooms, including tenant names and profile images, occupancy dates (move in date, fixed term end date, or periodic since date) but no other details (they cannot click to enter a room)
If the property is managed, then the room information includes the high level rent payable amount by the tenant for each tenancy. E.g. £750 per month
If the property is on a master lease (or rent to rent) then no rent information at all is disclosed to the property owner.
Please note: If you choose to view an Instant demo you can use the account switcher in the pink panel at the top of the page to view an owner dashboard on a rent to rent property in the demo account.
When you invite a tenant to COHO, their “My Home” page will allow them to view details of:
- Their tenancy, including their tenancy agreement
- Any ongoing maintenance issues in the house (as well as being able to log a new issue)
- Your property welcome pack containing useful information for them to know about the property/room
- Details of their rent payments due and upcoming
- Compliancy details – copies of important documents like your EPC and your EICR
- Information and documents regarding the registration of their deposit, if applicable
- Information about their housemates
- Their own COHO profile
Additionally they will also be able to access their own message centre to view messages you send them and reply to conversations where replies are allowed.
Please note: If you choose to view an Instant demo you can use the account switcher in the pink panel at the top of the page to view a tenant dashboard in the demo account.
Yes! This capability is included in Viewings.
Yes. We have a full two way Xero integration.
We also have the ability for you to export rent and other invoice data in CSV form from COHO to upload into Xero.
You can use the eSignature process within the context of an onboarding, for deposit management and also for inventories.
At the moment you cannot use it to eSign any other documents.
It is hugely beneficial for tenants (for their sake as well as yours) for them to use the COHO.
They are able to view their tenancy information, compliance documents, welcome pack information, their rent schedules, use the message centre and report maintenance issues.
Whilst messages can be sent out via email to tenants they are unable to reply to those messages which is another reason to try and get as many tenants access to their dashboard as possible.
Reporting of maintenance is also useful to them as they can see the progress of maintenance issues they have reported without you needing to message them with updates.
We currently don’t send messages out to WhatsApp or via SMS.
When sending out work orders/job sheets to tradespersons via the Maintenance panel, they receive these via email and SMS with a ‘magic link’ to click to open up a dashboard showing them the relevant information about the maintenance issue. Currently they do not need to create a COHO account to access the information.
The onboarding process is a set 6 stage process and currently can’t be changed.
You can however skip stages that you do not wish to do.
Alternatively, you may find the Workflow Templates on the Actions panel quite useful if there is anything else you do during the onboarding process. You can bypass arranging viewings and go straight in for onboarding a brand new tenant. Tenants that are currently going through the onboarding process are able to message the current tenants in the property.
ASTs can be populated with our tags/placeholders and stored on COHO prior to a tenant onboarding. This is accessed via the settings cog that sits in the top right hand corner of the onboarding panel. You can also add a guarantor agreement and any additional documents. Your AST needs to be in a Microsoft Word (docx) format to merge correctly. The list of mail merge tags/placeholders available can also be found via that cog on the onboarding panel.
COHO eSignatures cost £1 plus VAT per envelope, where an envelope contains every document included in an onboarding. Our integrated Referencing service with Advanced Rent costs £18.50 plus VAT for a single reference for a tenant or a guarantor, or £30 plus VAT when purchasing both a tenant and guarantor reference at the same time.
There are currently no additional charges for sending out emails or using SMS messages in viewings, onboarding and maintenance.
SMS credits are available for you to use to send bulk SMS messages out via the message centre to housemates.
Our FastTrack service is designed to get you up and running with current tenancies and able to start onboarding new tenancies as soon as possible.
Find out more about FastTrack.
Our standard pricing is £2.50 per unit on a monthly contract, with 10% discount for an annual commitment. FastTrack is currently priced at £7.50 per unit.
Of course, everything here is plus VAT.
