Subscription terms
These terms explain how your subscription to COHO works. They’re here to make sure both you and we understand what to expect.
By subscribing to COHO, you agree to these terms.
Who these terms apply to
These terms apply to any person or organisation that subscribes to a paid plan on COHO. If you or the organisation you represent manage properties, they apply to you.
Your subscription
When you subscribe, you’ll pay based on the number of active units (rooms or properties) in your account. Your subscription renews automatically unless you deactivate all units before the end of your current subscription period.
Some plans are paid monthly, others are for a set term, like 12 months. Your payment schedule and any applicable discounts will be shown clearly when you subscribe.
Commitment periods and renewals
Some subscriptions run month to month. Others involve a fixed term (such as 12 or 24 months). When you subscribe, we’ll tell you what kind of commitment you’re making.
Subscriptions renew automatically at the end of each period. We don’t send reminders. If you still have active units at the time of renewal, your subscription will continue and you’ll be charged again for a new term.
To avoid an automatic renewal, you must deactivate all units before the end of your subscription period. There’s no separate “cancel subscription” button. Deactivating your units is the only way to end your plan.
Billing and charges
You’ll be billed based on the number of active units in your account. Some units may be free for the rest of the current month depending on when you add them.
When you first subscribe, you may be asked to enter your expected number of units. In some plans, we’ll charge for at least that number of units for the first few months, even if you haven’t loaded them yet. This helps keep billing predictable while you get started.
Changes to your unit count
You can add or remove units at any time.
- New units may be billed from your next invoice.
- Some may be free for the rest of the current month depending on when they’re added.
- Unit removals take effect at the start of the next subscription period (not mid-period).
If your plan includes a fixed term, you may not be able to reduce your paid unit count until your renewal date.
Minimum Charges
Some plans include a minimum monthly or term-based charge, or a minimum number of units.
Even if you deactivate most of your units, you may still be charged that minimum amount while your subscription is active.
Ending your subscription
To end your subscription, you must submit a cancellation request through the COHO app, using the Your Account panel.
Requests made by email, support tickets, or any other channel will not be treated as valid cancellation requests. Our team will redirect you to complete the process in the app.
To pause your subscription, you may deactivate all units before your renewal date.
If all units remain deactivated at renewal, the subscription will not renew and you will not be billed after that date. The subscription will restart automatically if you reactivate units or add new ones in the future.
If you still have active units at renewal, the subscription will continue for another month or another full term, depending on your plan.
Subscriptions paid upfront or subject to a fixed commitment period cannot be cancelled early.
These terms form part of your agreement with COHO and are governed by the laws of England and Wales.
VAT and taxes
All prices exclude VAT unless stated. VAT will be added where applicable.
Help and support
If you’re not sure how to manage your units or billing, check out our Help Centre or contact our support team. We’re here to help.
Thanks for choosing COHO!
