Terms and conditions
These terms and conditions are effective from 15th August 2025 and apply when you use COHO in any way whether as a property manager, tenant, guest, or other user.
By using the COHO website, app, or services, you agree to follow them.
Who we are
COHO is a service operated by Company For Life Ltd, registered in England and Wales (Company No. 12078021). Our office is at COHO @ The Kiln, 2 Copenhagen St, Worcester, WR1 2HB.
Other terms and policies that also apply
These terms and conditions are part of a wider set of policies. When you use COHO, you also agree to our privacy policy, acceptable use policy, and website terms of use.
If you’re on a subscription plan to manage properties, our subscription terms will also apply.
If you purchase a one-off or ad hoc service, those are covered by these terms and not the subscription terms.
Tenants or guests using COHO agree to follow the acceptable use policy and privacy policy even if they are not managing properties or making payments.
Who can use COHO?
To use COHO, you must be at least 18 years old and legally able to enter into an agreement. You’re responsible for any activity that happens under your account, and you must keep your login details secure. If you think someone else might be using your account without permission, please let us know.
We may suspend or cancel accounts if we detect misuse, if the law requires it, or if you breach these terms.
How You Can Use COHO
You must use COHO in a lawful and responsible way, and follow the rules set out in our acceptable use policy.
This means you shouldn’t use COHO to break the law, harm others, interfere with our systems, or upload anything dangerous or offensive. You also must not try to bypass security or reverse-engineer any part of our software.
If you post content or upload files to COHO, you remain the owner of your content but you give us permission to use it to operate and improve the platform. This includes the right to store, display, copy, or share it.
We explain this in more detail in the acceptable use policy.
Services we provide
COHO provides a marketplace to help tenants find properties and to help property managers manage properties, people, and tenancies. We may also offer additional services that you can purchase separately.
From time to time, we may introduce new services aimed at different types of users or make third-party offers available. If we do, we’ll always make it clear whether you’re dealing with COHO or with another provider. While we choose our partners carefully, we’re not responsible for any issues that arise from using third-party services.
Subscriptions
If you sign up for a subscription plan, the subscription terms explain how billing and renewals work. These include details about unit pricing, fixed terms, and ending a subscription.
Additional services
COHO may offer additional, paid services from time to time. These services are optional and are not covered by any subscription.
When you request an ad hoc service, a contract is formed once we process or confirm your order or begin delivering the service. Unless otherwise stated, payment is due in full at the time of purchase.
Some services may rely on you providing accurate or timely information. If you fail to do so, we may be unable to deliver the service, and refunds may not be available.
Where a service involves third-party checks (such as credit or identity referencing), we are not responsible for delays or decisions made by those third parties.
Unless explicitly stated, ad hoc purchases are non-refundable. You should make sure a service is suitable before placing an order.
Our role when you manage other people’s data
When you use COHO to manage properties, you may enter personal information about other people, such as tenants, landlords, agents, or guarantors. In these cases, you are the data controller, and COHO acts as your data processor, following your instructions under UK data protection laws.
This also applies when you use our FastTrack service. If you share data or give us access to data so we can transfer information into COHO on your behalf, we will act as your processor from the moment we receive that data. Our authorised staff and sub-processors will only handle it for onboarding, using secure systems, and will delete any temporary copies once the import is complete.
We process that data only to deliver the COHO service and manage your account. This includes storing, hosting, transmitting, and providing software functionality for tasks like managing properties, tenancies, and user records.
When we act as your data processor, we will only use the personal data you enter in COHO based on your instructions, unless the law requires us to do otherwise. We’ll keep that data confidential and make sure that our staff and any service providers we work with do the same.
We use appropriate technical and organisational security measures to keep your data safe, and we only work with trusted sub processors who meet strict privacy standards, as explained in our privacy policy. If there’s ever a personal data breach, we’ll let you know as soon as we can. We’ll also help you respond to data access or deletion requests and support you in meeting your obligations under UK data protection law.
When you stop using COHO, we’ll either delete or return your data unless we’re legally required to keep it. If needed, we’ll also provide information to show that we’re complying with these responsibilities, and allow audits if the law requires it.
As the data controller, you agree that you’ll only share personal data with us when you have a legal right to do so. You’re responsible for making sure your instructions are clear and lawful, and for meeting your own responsibilities under data protection law.
This applies to any personal data you enter into COHO, including names, contact details, identification documents, communication logs, tenancy and payment information, and covers anyone whose data you choose to upload or manage in the platform.
Limitations and legal responsibilities
COHO provides its services “as is,” and we don’t guarantee uninterrupted access or that every feature will always be available.
We’re not responsible for any loss of profit, data, or business as a result of using COHO. You agree not to make claims against us for indirect or consequential losses.
If you breach these terms or misuse COHO in a way that causes us loss or legal issues, you agree to compensate us for those losses and expenses.
Platform access and changes
We aim to keep COHO running smoothly and securely. We may occasionally need to update or change parts of the platform or pause it for maintenance.
We also reserve the right to remove or restrict access if we believe there’s a risk to others, if the law requires it, or if you’re misusing the service.
Governing Law
These terms are governed by the laws of England and Wales. Any disputes related to them will be handled by the courts in that jurisdiction.
Contact Us
If you have any questions about these terms or anything else related to COHO, you can reach us at support@coho.life.
Changes to these terms
We may update these terms from time to time. If we make a significant change, we’ll let you know. By continuing to use COHO after we’ve made changes, you’re accepting the updated version.
