Use COHO eSignature to confirm a tenancy agreement

Once your tenant has completed the COHO eSignature process you'll be notified that you need to confirm the tenancy agreement.

Last updated: 22nd May 2022

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1. Check the status of your onboarding

Screenshot of COHO showing confirm tenancy agreement process

When the tenant has completed their part of the COHO eSignature process you will receive a notification that the tenancy agreement must be confirmed.

2. Review the acknowledgements and tenant signature

Screenshot of COHO showing confirm tenancy agreement process

You will be able to check the tenant has acknowledged all of the compliance documents (they can't complete the eSignature process without doing so) and also view the signature they have provided.

3. Confirm your identity

Screenshot of COHO showing confirm tenancy agreement process

Before you sign you must confirm your identity. This can be done by email or SMS to the email address or telephone number you provided when you created your COHO account.

Whichever you choose, COHO will send you a 5 digit verification code which you must enter into the Verification Code box as prompted to continue.

If you have any difficulty receiving the code, you can ask COHO to resend it after waiting for 1 minute. You can also swap to the other identity verification method if required.

4. Add your signature and confirmation

Screenshot of COHO showing confirm tenancy agreement process

At this stage you can indicate if you are signing the agreement on behalf of someone else, for example if you are an agent signing on behalf of a landlord. When you provide the name of the person you are signing on behalf of, it will be included in the eSignature receipt

Add your signature using the signature pad on screen, using your finger or a mouse as approprtiate.

As a final confirmation step we ask that you acknowledge the confirmation statement and as a finally security step, re-enter your COHO password to continue.

As you are now finalising the prospective tenancy as a future tenancy we also include a checkbox here for you to let us know if we shoudl stop marketing the room. This will make it unavailable and remove it from the list of available rooms in COHO and any third party platforms we are also sharing the availability data with.

5. View the signatures, agreement and eSignature Receipt

Screenshot of COHO showing confirm tenancy agreement process

If required you can review the signatures provided, along with the tenancy agreement you provided and the eSignature receipt we generated opnce you completed the final confirmation step.

6. What is the eSignature receipt?

Screenshot of COHO showing confirm tenancy agreement process

COHO uses a process called hashing to create an immutable key for each document that you upload to COHO and is subsequently used in the COHO eSignature process. This includes all of the compliance documents as well as the tenancy agreement you have provided.

Hashes cannot be used to recreate documents.

The hash key we create and store alongside the documents you upload mean that one can prove at any point that the document that was provided has not been changed in any way, not even by a single character.

For example, if someone downloaded and altered the tenancy agreement, when thet revised version of the diocument was hashed, even if it looked more or less exactly the same, it would create a different key from the one we have stored proving it is a different document.

For this reason, as we hash the tenancy agreement you have uploaded, to prove it's authenticity, your signature and that of your tenanct are added to the eSignature receipt that accompanies the tenancy agreement. If we were to alter the tenancy agreement you had uploaded by adding the signatures at the end of the process then it would have a different hash and would no longer be the document you provided or that your tenanct read and signed.

If you are providing a copy of the "signed" tenancy agreement to a third party for any reeason then you should provide both the tenancy agreement and the eSignature receipt together.